StretchLearn Course

Run the plumbing business, not just the wrench

The pricing, dispatch, fleet, and customer-acquisition system that keeps your plumbing trucks full and profitable.

Beginner9 hr 20 minSelf PacedRegistered

Course Overview

What this course is designed to develop

This course turns a working plumber into the owner of a profitable, well-run service company. You will build a flat-rate price book that protects margin on every drain, water heater, and repipe job, set up an emergency dispatch system that books after-hours calls without burning out your team, and run a stocked van fleet that keeps trucks moving instead of returning to the supply house. You finish able to acquire new customers through Google, memberships, and referrals while tracking the unit economics that tell you the shop is healthy.

Learning Outcomes

What the learner should be able to understand, build, or execute.

Build a flat-rate plumbing price book that hits a target gross margin on drains, water heaters, and repipes instead of guessing hourly

Price and staff after-hours emergency calls with on-call rotations and trip-charge premiums that stay profitable

Dispatch and schedule jobs by zone to cut windshield time and keep billable-hour efficiency above 60 percent

Manage a plumbing van fleet and truck stock so technicians complete jobs in one trip without supply-house runs

Acquire new customers through a Google Business Profile, service memberships, and a tracked referral system

Read the core unit-economics numbers (average ticket, close rate, revenue per truck, callback rate) that signal a healthy plumbing shop

Curriculum Preview

Inside the curriculum: a structured path from fundamentals to execution.

Preview the course structure, see how the modules build on one another, and understand the path this program is designed to take you through.

Module 1

Module 1: Flat-Rate Pricing That Protects Your Margin

Replace hourly guessing with a flat-rate plumbing price book built on a real shop rate, target margins, and the unit economics every healthy plumbing business tracks.

3 lessons

Why Time-and-Materials Pricing Bleeds a Plumbing ShopContent · 45 min

Preview Enabled

Calculating Your True Shop RateContent · 50 min

LMS Access

Building the Price Book and Reading the ScorecardContent · 50 min

LMS Access

Module 2

Module 2: Emergency Dispatch and After-Hours Calls

Set up an intake-to-dispatch flow that books emergency plumbing calls fast, staffs them with an on-call rotation, and prices after-hours work to stay profitable.

3 lessons

The Emergency Call Intake That Wins the JobContent · 45 min

LMS Access

Pricing After-Hours Work So It PaysContent · 45 min

LMS Access

On-Call Rotations and Software That Dispatches ItselfContent · 45 min

LMS Access

Module 3

Module 3: Fleet and Truck-Stock Management

Run a plumbing van fleet that keeps technicians on jobs instead of at the supply house, with right-sized truck stock, preventive maintenance, and tracked costs.

3 lessons

The One-Trip Job and the Cost of a Supply-House RunContent · 50 min

LMS Access

Inventory Replenishment Without the ChaosContent · 45 min

LMS Access

Vehicle Maintenance, Cost-Per-Mile, and Fleet DecisionsContent · 45 min

LMS Access

Module 4

Module 4: Customer Acquisition and Recurring Revenue

Build a steady flow of new plumbing customers through Google, memberships, and referrals, and track the cost of acquiring each one.

3 lessons

Getting Found: Google Business Profile and Local SearchContent · 50 min

LMS Access

Service Memberships That Build Recurring RevenueContent · 45 min

LMS Access

Referrals, Cost of Acquisition, and the PipelineContent · 45 min

LMS Access

Built for Application

A complete learning path, not a one-off inspiration hit.

This program is designed around progression: focused lessons, structured modules, applied resources, assessments, and a course rhythm that turns information into usable capability.

plumbing businessflat-rate pricingemergency dispatchfleet managementfield service softwarecustomer acquisitionservice membershipsvan inventory