StretchLearn Course

Turn a busy clinic into a profitable, defensible practice

Revenue cycle management, real HIPAA compliance, lean staffing, and a patient experience that fills your schedule

Beginner9 hr 10 minSelf PacedRegistered

Course Overview

What this course is designed to develop

This course teaches the four systems that decide whether a medical practice is profitable and defensible: the revenue cycle that turns a visit into a paid claim, a HIPAA program that survives an OCR audit, a staffing and scheduling model that controls your largest expense, and a patient experience that fills the schedule and lifts collections. Every module uses real software, MGMA benchmark numbers, and worked examples from a recurring case clinic, Riverbend Family Medicine.

Learning Outcomes

What the learner should be able to understand, build, or execute.

Map the full revenue cycle from eligibility check to posted payment and locate where money leaks at each step

Raise clean claim rate above 95 percent and pull days in accounts receivable under 40 using denial and aging workflows

Build a HIPAA program with the required risk analysis, policies, BAAs, and training that withstands an OCR investigation

Model staffing against MGMA support-staff-per-FTE-physician benchmarks and design templates that protect provider productivity

Reduce no-shows below 5 percent and lift patient collections using scheduling, reminders, and point-of-service workflows

Read the core practice KPIs (net collection rate, days in A/R, denial rate, no-show rate, panel size) and act on them monthly

Curriculum Preview

Inside the curriculum: a structured path from fundamentals to execution.

Preview the course structure, see how the modules build on one another, and understand the path this program is designed to take you through.

Module 1

Module 1: Mastering the Revenue Cycle

Treat the revenue cycle as the core profit engine of the practice: understand every step from eligibility to posted payment, and find where claims and dollars leak.

3 lessons

The Revenue Cycle End to EndContent · 45 min

Preview Enabled

Front-End Revenue Protection: Eligibility and Point-of-Service CollectionContent · 45 min

LMS Access

Coding, Charge Capture, and Claim SubmissionContent · 50 min

LMS Access

Module 2

Module 2: Denials, A/R, and Getting Paid in Full

Once claims go out, the practice has to collect on them: work denials, control aging accounts receivable, and bring in patient balances without losing patients.

3 lessons

Denial Management and AppealsContent · 50 min

LMS Access

Accounts Receivable and AgingContent · 45 min

LMS Access

Patient Collections and Practice KPIsContent · 45 min

LMS Access

Module 3

Module 3: HIPAA and Practice Compliance

Build a HIPAA compliance program that genuinely protects patient information and the practice, rather than a binder that fails the moment a regulator or a breach tests it.

3 lessons

HIPAA Fundamentals: Privacy and Security RulesContent · 45 min

LMS Access

Building a Compliant Practice: Risk Analysis, BAAs, and TrainingContent · 50 min

LMS Access

Everyday Compliance and Common PitfallsContent · 40 min

LMS Access

Module 4

Module 4: Staffing, Scheduling, and Patient Experience

Run the people and the patient flow that make the clinical and financial systems work: right-size and lead the team, build a schedule that protects productivity, and design a patient experience that fills the schedule.

3 lessons

Staffing Models and the Practice TeamContent · 45 min

LMS Access

Scheduling and Provider ProductivityContent · 45 min

LMS Access

Patient Experience That Fills the ScheduleContent · 45 min

LMS Access

Built for Application

A complete learning path, not a one-off inspiration hit.

This program is designed around progression: focused lessons, structured modules, applied resources, assessments, and a course rhythm that turns information into usable capability.

medical practice managementrevenue cycle managementHIPAA compliancemedical billingpractice staffingpatient experienceclaims denialspractice KPIs