StretchLearn Course

Run a dental practice that is full, paid, and well-led

Insurance billing and collections, a production-driven schedule, retention systems, and team leadership — with the benchmarks, scripts, and dashboards owners use every day.

Preview Curriculum Back to Catalog

Beginner9 hr 50 minSelf PacedRegistered

Course Overview

What this course is designed to develop

This course teaches the non-clinical side of running a general dental practice: how to verify insurance and collect what you are owed, how to template a schedule around production and provider time, how to keep hygiene full and treatment-planned dentistry from leaking out the door, and how to lead a small team to consistent numbers. Every module uses real terminology (CDT codes, EOBs, fee schedules), real software (Dentrix, Eaglesoft, Open Dental, Curve), and real benchmarks (collections above 98 percent of production, hygiene reappointment above 90 percent, overhead near 60 percent) applied through a recurring case practice. You leave with the systems, scripts, and dashboards an owner-dentist or office manager runs every day to control cash, fill the chair, retain patients, and hold the team accountable.

Learning Outcomes

What the learner should be able to understand, build, or execute.

Run the insurance cycle end to end — verification, accurate CDT coding, clean claims, EOB posting, and appeals — to collect above 98 percent of production

Build a templated, block schedule that protects doctor time, keeps hygiene full, and hits a daily production goal tied to overhead

Set and adjust a fee schedule using UCR percentiles and negotiate or evaluate PPO participation with real per-procedure math

Install retention systems — pre-appointment, reactivation, and treatment-plan follow-up — that lift hygiene reappointment above 90 percent

Read the core practice KPIs (production, collections, overhead, case acceptance, hygiene reappointment, new patients) on a weekly dashboard and act on them

Lead a small dental team with defined roles, a morning huddle, pay structures, and a compliance baseline for HIPAA and OSHA

Curriculum Preview

Inside the curriculum: a structured path from fundamentals to execution.

Preview the course structure, see how the modules build on one another, and understand the path this program is designed to take you through.

Module 1

Module 1: Insurance, Billing, and Collections

Control the cash cycle that most practices leak: verify benefits before the visit, code accurately, file clean claims, post EOBs correctly, and chase what is owed so you collect nearly everything you produce.

3 lessons

How Dental Insurance Actually PaysContent · 50 min

Preview Enabled

Verification, CDT Coding, and the Clean ClaimContent · 55 min

LMS Access

Posting EOBs, Working the Aging Report, and AppealsContent · 50 min

LMS Access

Module 2

Module 2: Scheduling for Production

Turn the appointment book into a production engine: set a daily goal from your overhead, template the day so doctor and hygiene time is used fully, protect high-value procedures, and crush no-shows and gaps.

3 lessons

Setting a Daily Production Goal from Your NumbersContent · 45 min

LMS Access

Block Scheduling and Protecting Doctor TimeContent · 50 min

LMS Access

No-Shows, Confirmations, and Filling GapsContent · 45 min

LMS Access

Module 3

Module 3: Patient Retention and Case Acceptance

Stop the two biggest leaks in any practice: patients who do not rebook and treatment that is diagnosed but never done. Build pre-appointment, reactivation, treatment-presentation, and recall systems that keep the chair full from your existing base.

3 lessons

Pre-Appointing Hygiene and the Recall SystemContent · 50 min

LMS Access

Presenting Treatment and Improving Case AcceptanceContent · 55 min

LMS Access

Reactivation, Reviews, and Growing by ReferralContent · 45 min

LMS Access

Module 4

Module 4: Team Leadership, KPIs, and Compliance

Lead the practice the way the numbers demand: define roles and pay so the team performs, run a daily huddle and a weekly KPI dashboard, and hold a compliance baseline that keeps HIPAA and OSHA from becoming an existential risk.

3 lessons

Roles, Pay, and the Daily HuddleContent · 50 min

LMS Access

The Weekly KPI DashboardContent · 50 min

LMS Access

HIPAA, OSHA, and a Compliance BaselineContent · 45 min

LMS Access

Built for Application

A complete learning path, not a one-off inspiration hit.

This program is designed around progression: focused lessons, structured modules, applied resources, assessments, and a course rhythm that turns information into usable capability.

dental practice managementdental insurance billingpractice schedulingpatient retentiondental KPIstreatment plan acceptanceteam leadershippractice overhead